Terms and Conditions

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Surface Science

Last updated: March 28, 2026

 

 

1. Agreement to Terms

 

 

By using our website or booking services with Surface Science, you agree to these Terms & Conditions.

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2. Services

 

 

Surface Science provides mobile vehicle cleaning services at the customer’s provided location.

Service availability may vary based on location, weather, and scheduling.

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3. Appointments & Scheduling

 

 

• Appointments must be booked through our website

• You must provide accurate contact and location information

• We reserve the right to reschedule due to weather, safety concerns, or unforeseen circumstances

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4. Payments

 

 

• Payments are securely processed through Stripe

• Full or partial payment may be required at the time of booking

• All prices are subject to change at any time without notice

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5. Customer Responsibilities

 

 

By booking a service, you agree to:

 

• Provide safe and legal access to the vehicle

• Remove personal belongings from the vehicle when possible

• Ensure water, electricity, or access requirements (if applicable) are met

 

 

 

6. Limitation of Liability

 

 

Surface Science is not liable for:

 

• Pre-existing damage to vehicles

• Loss of personal items left inside the vehicle

• Delays caused by weather, traffic, or other external factors

 

 

 

7. Changes to Terms

 

 

We may update these Terms at any time. Continued use of our services means you accept any changes.

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8. Contact Information

 

 

Email: info@surfacescience.com

Website: www.surfacescience.net

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Booking Policy

 

 

Surface Science

Last updated: March 28, 2026

 

 

1. Booking Requirements

 

 

• All services must be booked in advance through our website

• You must provide:

  • Full name

  • Phone number

  • Email address

  • Service location (address)

 

 

 

2. Service Area

 

 

We operate within designated service areas. Bookings outside of our service area may be declined or require additional fees.

 

 

 

3. Arrival & Access

 

 

• Please ensure your vehicle is accessible at the scheduled time

• We may need clear access to the vehicle for service

• If we cannot access your vehicle, the appointment may be considered a no-show

 

 

 

4. Weather & Delays

 

 

• Services may be delayed, rescheduled, or canceled due to weather conditions

• We will notify you as soon as possible if changes occur

 

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5. Late Arrivals / No-Shows

 

 

• If you are not available at the scheduled time, the appointment may be canceled without refund

• Rebooking may be required

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6. Service Changes

 

 

• You may request changes to your booking by contacting us in advance

• Changes are subject to availability

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7. Right to Refuse Service

 

 

Surface Science reserves the right to refuse service if:

 

• The environment is unsafe

• The vehicle condition is hazardous

• The customer is uncooperative or abusive

 

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Refund Policy

 

 

Surface Science

Last updated: March 28, 2026

 

 

1. Refund Eligibility

 

 

Refunds may be issued under the following conditions:

 

• Service was not completed due to our fault

• Cancellation was made within the allowed timeframe (see below)

• Duplicate or incorrect charges

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2. Cancellations

 

 

• Cancellations made at least [X hours, e.g., 24 hours] before the appointment may be eligible for a full refund

• Late cancellations or no-shows may not be refunded

 

 

 

3. Service Issues

 

 

If you are not satisfied with the service:

 

• Contact us within 24 hours of your appointment

• We may offer a re-service or partial refund at our discretion

 

 

 

4. Non-Refundable Situations

 

 

Refunds may not be provided if:

 

• The service was completed as agreed

• Incorrect information was provided by the customer

• Access to the vehicle was not available

 

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5. Processing Refunds

 

 

Approved refunds will be processed through Stripe and may take several business days to appear in your account.

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